Customer Service for Health and Social Care

NCFE Level 2 Certificate

Overview

Positive working relationships with patients, families and residents. Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment. This course is designed to help learners develop positive working relationships with customers in a health and social care setting, using effective communication.

What you will learn

This free course is split into manageable units:

Understanding customer expectations in health and social care settings
How to identify the types of customers who interact with health and social care services
Different communication methods used in health and social care settings
How to provide a safe, welcoming and inclusive environment for diverse needs

Benefits

Gain a nationally recognised qualification
Improve your skills to help create a long-standing career pathway in your chosen industry
Courses are delivered as distance learning, allowing you to choose when and where to study
Personal tutors are assigned to ensure you have the support needed to succeed

Eligibility

Fully funded subject to meeting the eligibility criteria:

Been in the UK or EU for three years for purposes other than study
19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
Not on an apprenticeship
Not completed any part of the course before

Course Delivery

Delivered by Learning Curve Group (LCG) – national training and education specialists.

Online
Paper based learning is considered under special circumstances

Course Duration

Your government-funded course will take 6 weeks to complete.

Awarding Body

NCFE CACHE. Awarding Organisation nationally recognised by the qualification regulators for each country of the United Kingdom.

Funding

Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA)

Customer Service for Health and Social Care

Overview

What you will learn

Benefits

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